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Returns and Exchange

Return Policy

We hope that you’ll be entirely satisfied by all your purchases at Mile End Kicks. However if you’re not satisfied for any reason, you can return your item at one of our stores in person or by mail.

Online purchase

We accept only returns within 30 days under the following conditions :

  • The item hasn’t been worn outside.
  • The item is in its original package
  • The receipt is included

In store purchase

For the items directly bought at our location, we accept the returns only under the following conditions:

  • - The item hasn’t been worn outside.
  • - The receipt of the purchase is provided

 

Refund and exchange instructions

Something’s wrong ? It will be our pleasure to help you.

Contact us by email to let us know if you wish getting an exchange or being reimbursed for the return of your items. 

Email address:

[email protected]

Online purchase

Once the goods are received at Mile End Kicks and if the return policy has been respected, we will refund the amount paid for the returned item or will ship the item for the exchange. The reimbursement should appear on your bank account in 5 to 7 business days.

The shipping fees are not refundable.

Shipping address for the returns:

Mile End Kicks

5403 Parc Avenue

Montreal, QC, H2V 4G9

In store purchase

Please note that our return and exchange policy is different for purchases at our locations. We don’t refund the items bought directly in store.

We offer exchange and credit note.

The discounted items purchased at our stores are final sale. We do not offer exchange or refund for those item.

Return and exchange of damaged goods

We reserve the right to decide if the good is damaged and to proceed to an exchange, a refund or not.